How Approachable Are You?
How approachable are you? I’ve talked before about the importance of putting yourself in the midst of those you serve. There are incredible benefits in relationship building, data gathering, etc….
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Taking Aim At Ticketing Exchange Fees
One of the areas I focus on with clients is how to maximize returns when setting various “levels” of donation or ticket purchase. When we’re going over what kinds of…
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What Gaming Can Teach Us About Leveling Up Your Customers
What gaming can teach us about leveling up Are you a gamer? Do you fire up the Xbox and destroy things to burn off steam? Do you pull out your…
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Complacency in customer experience
What’s the customer experience of buying your service or product like? Today, I stopped by the market to pick up some things, and decided to get a sandwich from the…
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Customer satisfaction is not good enough
About half of my Amazon orders result in an email from seller asking to confirm delivery, and requesting that I write an Amazon review. These letters often feel formulaic and…
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