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Grabbing Attention, Trojan Horse Style.
A client I was in a Zoom call with last week asked me, “What can we offer to stand out from competing organizations?” I told him that we must first…
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A Glimpse Into Terrible Customer Service (Don’t Do This)
What’s terrible customer service? Let me tell you a story. I was talking to a friend last week, and she asked my opinion on what she should do with her…
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How Approachable Are You?
How approachable are you? I’ve talked before about the importance of putting yourself in the midst of those you serve. There are incredible benefits in relationship building, data gathering, etc….
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Taking Aim At Ticketing Exchange Fees
One of the areas I focus on with clients is how to maximize returns when setting various “levels” of donation or ticket purchase. When we’re going over what kinds of…
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What Gaming Can Teach Us About Leveling Up Your Customers
What gaming can teach us about leveling up Are you a gamer? Do you fire up the Xbox and destroy things to burn off steam? Do you pull out your…
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