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Recent strategic topics have included:
Strengthening emotional experiences with customers, overcoming customer service friction, simplifying messaging, creating challenges to engage employees, leveraging automation to increase customer engagement, increasing loyalty, generating the second sale, and a lot more.
Additionally, each of Ron Evans' Monday Evening Insights includes a unique weekly challenge that allows you to apply the learning and add rocket fuel to your skills. If you've always wondered why people make the decisions they do, and want to know how you can influence those decisions, I'm happy to share with you. Welcome!